Contact Us
We'd love to hear from you
At Flareira, every pet deserves the best — and so does every pet parent. Whether you have a question about an order, need product recommendations for your furry companion, or want to learn more about our collections, our team is here to help with warmth and care.
Email Us
For general inquiries and order support
learnmore@flareira.com
Live Chat
Available Monday – Friday
9:00 AM – 6:00 PM
Order Support
Track, modify, or return your order
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COMPANY
Company Name: KINGSWELL S.R.L.
Company Registration Number: J2026039666004
VAT Number: RO54935395
Company Address: București Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl. Y1B, Scara 2, Etaj 9, Ap. 82, Romania
Frequently Asked Questions
How long does shipping take?
Standard shipping typically takes 2–4 weeks. Expedited options are available at checkout. All orders are carefully packaged to ensure your pet's products arrive safely and in perfect condition.
What is your return policy?
Returns are accepted within 14 days after delivery for unused goods kept in their original packaging. For hygiene reasons, certain pet products are final sale. Please contact us to submit a return request.
Do you offer product recommendations for my pet?
Absolutely! Our team is happy to help you find the right toys, accessories, or supplies for your cat or dog. Just reach out and let us know your pet's breed, age, and preferences.
How do I keep my pet's products in great condition?
Store toys and accessories in a cool, dry place away from direct sunlight. Clean regularly according to the care instructions included with each product to ensure longevity and your pet's safety.
Do you ship internationally?
Yes, we ship worldwide. International shipping times and rates vary by destination. Duties and taxes may apply depending on your country's import regulations.