Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our Return & Refund Policy carefully before initiating a request.

1. Returns

Wrong Item Received

If you received an item that is different from what you ordered, we sincerely apologize for the inconvenience. Please contact us at support@flareira.com within 2 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item received. We will arrange for the correct item to be sent to you or issue a full refund at no additional cost. Return shipping for incorrect items will be covered by us.

Change of Mind

We accept change-of-mind returns within 14 days of the delivery date, provided the item meets the following conditions:

  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are intact and undamaged.
  • The item is not listed under our non-returnable items (see Section 2).

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

How to Initiate a Return

To start a return, please email us at support@flareira.com with your order number and reason for return. Do not send items back without first receiving return authorization from our team. Once approved, please ship your item to the following address:

Return Address:
1516 S Bon View Ave
Ontario, CA 91761
United States

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Hygiene and personal care products that have been opened or used (e.g., grooming products).
  • Custom-made or personalized items produced to your specifications.
  • Digital products or downloadable content.
  • Items marked as final sale at the time of purchase.
  • Items that have been used, washed, altered, or damaged after delivery.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

3. Refunds

Lost Package

If your tracking information shows no movement for more than 10 business days beyond the estimated delivery date, or if the carrier confirms your package as lost, please contact us at support@flareira.com. We will investigate the matter with the carrier on your behalf. If the package is confirmed lost, we will offer you the choice of:

  • A full refund to your original payment method, or
  • A replacement order shipped at no additional charge.

Please note: We are unable to process lost package claims for orders where an incorrect shipping address was provided at checkout.

Damaged Product

If your item arrives damaged, please contact us at support@flareira.com within 2 days of delivery. Please provide your order number, photos of the damaged item, and photos of the outer packaging. Upon review, we will offer one of the following remedies:

  • A full or partial refund, depending on the extent of the damage, or
  • A free replacement sent to you at no additional cost.

We may ask you to return the damaged item before processing the remedy. In such cases, return shipping will be covered by us.

Refund Processing Time

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days and credited to your original payment method. Please allow an additional 3–5 business days for your bank or card provider to post the refund to your account.

Original shipping fees are non-refundable unless the return is due to our error (wrong item, damaged product, or lost package).

4. Exchanges

Exchanging a Purchased Product

We offer exchanges for items of equal or lesser value within 14 days of delivery, subject to stock availability and the return conditions outlined in Section 1. To request an exchange, please contact us at support@flareira.com with your order number, the item you wish to return, and the item you would like in exchange.

Once we receive and inspect your returned item, we will dispatch the replacement. If the exchange item is of higher value, you will be asked to pay the difference. If it is of lower value, the difference will be refunded to your original payment method.

Exchange shipping costs are the responsibility of the customer for change-of-mind exchanges. For exchanges due to a defective or incorrect item, we will cover all shipping costs.

Non-Exchangeable Items

The following items are not eligible for exchange under any circumstances:

  • Hygiene and personal care products that have been opened or used (e.g., grooming products).
  • Custom-made or personalized items produced to your specifications, including engraved or monogrammed products.
  • Digital products or downloadable content.
  • Items marked as final sale at the time of purchase.
  • Items that have been used, washed, altered, or damaged after delivery.
  • Items returned without original packaging, tags, or proof of purchase.
  • Items purchased during promotional or clearance events where exchanges are explicitly excluded.

If you are unsure whether your item qualifies for an exchange, please contact us at support@flareira.com before sending anything back.

5. Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out:

  • Email: support@flareira.com
  • Return Address: 1516 S Bon View Ave, Ontario, CA 91761, United States

We aim to respond to all inquiries within 1–2 business days.